Faithful Funding Complaints Policy

At Faithful Funding, we are committed to integrity, transparency and professionalism in everything we do. We welcome feedback, both positive and negative, because it helps us to improve and continue serving churches and charities effectively.

If you have a concern or are dissatisfied with any aspect of our work, we want to hear from you.

What counts as a complaint?

A complaint is any expression of dissatisfaction about our services. If there is any doubt, we will always treat your concern as a complaint.

How to make a complaint

You can contact us in the following ways:

• Email: office@faithfulfunding.org
  
  

• Post: Faithful Finance Ltd 16 HOMESTEAD CRESCENT MANCHESTER M19 1QL 

Please include your name, contact details and the details of your complaint so we can respond effectively.

How we handle complaints

• Acknowledgement: We will confirm receipt of your complaint within 14 working days.
  
  

• Investigation: A senior member of our team will review your complaint fairly and thoroughly.
  
  

• Response: We aim to provide a full response within 28 working days. If more time is required, we will keep you informed.
  
  

• Outcome: We will explain our findings, any actions we are taking, and any lessons learned. Where appropriate, we will offer an apology.
  
  

If you are not satisfied

If you are unhappy with our response, you can contact the Fundraising Regulator, the independent regulator of charitable fundraising in England, Wales and Northern Ireland:

• Website: www.fundraisingregulator.org.uk/make-a-complaint
  
  

• Telephone: 0300 999 3407
  
  

Our commitment

We record and review complaints regularly to ensure we improve our services and continue to serve with excellence.